As of: 29 January 2026
This Privacy Policy explains how Monica Diaz – Empowerment 360°, sole proprietorship (Einzelfirma – Switzerland) (“we”, “us”, “our”), collects, uses, stores, and protects personal data in connection with this website, related online content, and coaching, mentoring, and educational services.
We are committed to handling personal data responsibly and transparently, in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP) and, where applicable depending on the user’s place of residence, the EU General Data Protection Regulation (GDPR).

1. Data Controller
Mónica Díaz – Empowerment 360°
Sole proprietorship (Einzelfirma)
Switzerland
Contact email: [email protected]

2. Scope of This Privacy Policy
This Privacy Policy applies to:
This website and its subpages

Related online content and digital resources

Communications via email or WhatsApp

Coaching, mentoring, and educational services

By using this website or engaging with our services, you acknowledge that you have read and understood this Privacy Policy.

3. Personal Data We Collect
We collect only the personal data that is necessary to operate the website and deliver our services.
a) Data you provide voluntarily
Name

Email address

Information submitted via contact forms or email

Information provided when downloading a lead magnet or subscribing to a newsletter (optional)

Information shared during coaching or mentoring sessions, insofar as it is relevant to the coaching process

We do not request medical, psychological, or clinical information.
b) Communication data
If you contact us via email or WhatsApp, we may process your contact details and message content solely for the purpose of responding to your inquiry or providing the requested services.
c) Technical data
When you visit this website, limited technical data may be collected automatically, such as:
IP address (where possible, anonymized)

Browser type and operating system

Date and time of access

This data is used exclusively for basic security, functionality, and website performance purposes.

4. Purposes of Data Processing
Personal data is processed for the following purposes:
Responding to inquiries and communications

Delivering coaching, mentoring, and educational services

Managing bookings, scheduling, and service-related communication

Providing access to digital platforms or resources (e.g. Google Classroom)

Sending newsletters or updates only if you have explicitly opted in

Fulfilling legal, accounting, or professional obligations (including professional credentialing requirements)

Transactional communications
Service-related communications (such as confirmations, scheduling information, or program updates) may be sent independently of marketing consent, as they are necessary for the delivery of requested services.

5. WhatsApp Communication
If you contact us via WhatsApp:
Your contact details and messages are used exclusively for direct, one-to-one communication related to your inquiry or services

Broadcast messages or marketing communications via WhatsApp are sent only with your explicit consent

Viewing WhatsApp status updates is optional and passive; no automated tracking or profiling is performed

6. Legal Basis for Processing
Depending on the context, personal data is processed based on:
Your consent

The performance of a contract or pre-contractual measures

Compliance with legal or professional obligations

Legitimate interests related to operating and securing our services

7. Coaching Confidentiality and Professional Records
Information shared during coaching or mentoring sessions is treated as confidential and handled in line with professional coaching ethics (including ICF principles).
Coaching notes are kept in a minimal and proportionate manner

No session content is shared with third parties unless required by law, court order, or explicitly authorized by you

8. Recordings and Testimonials
Coaching sessions, group sessions, webinars, or mentoring activities are recorded only with prior written consent, where applicable

Testimonials or client feedback are published only with explicit consent

9. Data Retention
Personal data is retained only for as long as necessary:
Coaching notes: up to 2 years

Administrative, accounting, and contractual records: up to 5 years

Records required for professional credentialing (e.g. coaching hours and client names): retained longer where required

After the applicable retention period, data is securely deleted or anonymized.

10. Data Sharing
We do not sell or rent personal data.
Personal data may be shared only:
With trusted service providers strictly necessary for operations (e.g. hosting, digital tools), under appropriate safeguards

Where required by law or competent authorities

11. International Data Transfers
Some service providers used for communication, content delivery, or administration may process data outside Switzerland or the European Union.
Where applicable, appropriate safeguards are applied to ensure an adequate level of data protection.

12. Use of AI-Supported Tools
Some content on this website (such as text or audio) may be created or supported using AI-assisted tools to improve clarity, accessibility, or language availability.
Where AI-supported tools are used, they form part of content creation or delivery processes. All professional services remain under human responsibility, and personal data is handled in accordance with this Privacy Policy.

13. Your Rights
Subject to applicable law and depending on your place of residence, you may have the right to:
Request access to your personal data

Request correction of inaccurate data

Request deletion of data, where legally permissible

Withdraw consent at any time (without affecting prior lawful processing)

Object to certain processing activities

Requests can be sent to:
📧 [email protected]
We aim to respond within a reasonable timeframe.

14. Data Security
We apply appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
However, no internet-based system can be guaranteed to be completely secure.

15. Children’s Privacy
This website and services are intended for adults only.
We do not knowingly collect personal data from children under 18.

16. Cookies
This website uses only cookies that are strictly necessary for its technical operation, security, and basic functionality, including cookies associated with the website infrastructure, page builder, and hosting provider.
We do not use cookies for analytics, marketing, tracking, or user profiling purposes.
Because these cookies are essential for the proper functioning of the website, they do not require prior user consent.
You may configure your browser to block or delete cookies; however, this may affect the correct functioning of the website.

17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The version published on this website is the current and applicable version.

18. Contact
If you have any questions or concerns regarding this Privacy Policy, please contact:
📧 [email protected]